tag:status.paxos.com,2005:/historyPaxos Status - Incident History2024-03-29T01:22:47-04:00Paxostag:status.paxos.com,2005:Incident/201387552024-04-10T19:00:00-04:002024-03-01T18:25:57-05:00Paxos - (Extended) Maintenance Scheduled for April 10, 2024 at 19:00 EDT (2 hours)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>19:00</var> - <var data-var='time'>21:00</var> EDT</strong></p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:25</var> EST</small><br><strong>Scheduled</strong> - Please note we will be taking an extended downtime to perform platform maintenance on April 10, 2024 at 19:00 EDT .<br /><br />There will be a period of downtime (~2 hours) that will halt all trading activity.</p>tag:status.paxos.com,2005:Incident/203753162024-03-27T08:37:56-04:002024-03-27T08:37:56-04:00Commodities Settlements Processing - Incident Identified<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:13</var> EDT</small><br><strong>Update</strong> - We are currently rolling out a fix and all functionality will be back to normal within a few minutes.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:42</var> EDT</small><br><strong>Update</strong> - We are currently working on a fix on this issue and should have this implemented in the next few minutes. We will send a status update in the next 30 minutes or earlier.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:10</var> EDT</small><br><strong>Identified</strong> - Please note we have detected an issue with Settlement processing not working as expected. The issue affects manual actions on the settlement dashboard such as "pay counterparty" that currently does not work. The settlement service itself is otherwise fully operational.<br /><br />Engineering is investigating the root cause at the moment. We will send a status update in the next 30 minutes or earlier.</p>tag:status.paxos.com,2005:Incident/203301282024-03-22T12:59:07-04:002024-03-22T12:59:07-04:00Increased withdrawal times for USDP on Solana<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Monitoring</strong> - Due to an increase in congestion on the Solana network, we are experiencing delays broadcasting USDP withdrawals. Once congestion decreases, withdrawals should process normally.</p>tag:status.paxos.com,2005:Incident/201387292024-03-13T19:52:40-04:002024-03-13T19:52:40-04:00Paxos - Maintenance Scheduled for March 13, 2024 at 19:00 EDT<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:52</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been complete.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:21</var> EST</small><br><strong>Scheduled</strong> - Please note we will be taking downtime to perform platform maintenance on March 13, 2024 at 19:00 EDT.<br /><br />There will be a period of downtime (~60 minutes) that will halt all trading activity.</p>tag:status.paxos.com,2005:Incident/201387172024-03-13T10:14:29-04:002024-03-13T10:14:29-04:00Transfers Pausing for Cancun-Deneb Ethereum Upgrade<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Verifying</strong> - ETH upgrade has completed. Please note Crypto Transfers are now live.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:01</var> EDT</small><br><strong>Update</strong> - Please note the updated time for pausing Crypto Transfers on the platform is now 9:30 AM EDT.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:19</var> EST</small><br><strong>Scheduled</strong> - Prior to the Upcoming Ethereum Cancun-Deneb Fork, Paxos will pause on-chain Ethereum network transfers approximately 1 hour before the Ethereum Fork, currently expected to take place on March 13, 2024 at roughly 8:55 AM EDT. Once the fork is complete and we’ve determined that the new network is stable, we’ll notify you when all services are restored.<br /><br />We do not expect any interruption to trading during this period. You will continue to be able to trade all Paxos-supported crypto assets on the Paxos platform.<br /><br />We will send out additional notifications as conditions warrant one (1) hour before we suspend on-chain Ethereum network transfers. More information on the Ethereum Merge, the Paxos approach and how it may impact you can be found on our Portal: <br /><br />https://help.paxos.com/hc/en-us/articles/24108127137428-About-the-Cancun-Deneb-Ethereum-Upgrade</p>tag:status.paxos.com,2005:Incident/202272662024-03-12T14:30:28-04:002024-03-12T14:42:51-04:00Paxos - Platform Incident Detected<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Multiple services were returning errors between roughly 14:00 and 14:15 Eastern time.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Investigating</strong> - At this time, we are experiencing a full platform outage. Please note we are treating this with the highest priority. <br /><br />We will provide updates within the next 30 minutes.</p>tag:status.paxos.com,2005:Incident/202186252024-03-11T17:15:27-04:002024-03-11T17:15:27-04:00Paxos - Crypto Transfers Incident Detected<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Resolved</strong> - The incident is resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Monitoring</strong> - The issue has been resolved. All crypto withdrawals will be processed shortly.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:25</var> EDT</small><br><strong>Investigating</strong> - At this time, we are experiencing a issue on the Transfers endpoints. As such Crypto Withdrawals are impacted and customers may experience delays in processing.</p>tag:status.paxos.com,2005:Incident/200333762024-02-20T18:31:32-05:002024-02-20T18:31:32-05:00Paxos - Exchange Incident Detected<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:15</var> EST</small><br><strong>Monitoring</strong> - The issue with high latency has been resolved. We will be monitoring the system.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:06</var> EST</small><br><strong>Investigating</strong> - At this time, we are experiencing an issue with high latency on FIX API and REST API Orders endpoints. Engineering is working on the issue.</p>tag:status.paxos.com,2005:Incident/200254452024-02-19T21:56:31-05:002024-02-19T21:56:31-05:00Paxos - Transfers Incident Identified<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:56</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:40</var> EST</small><br><strong>Monitoring</strong> - The issue with Crypto Withdrawals for Ethereum has been resolved. All Crypto Withdrawals will processed shortly. We will be monitoring the environment.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:33</var> EST</small><br><strong>Investigating</strong> - The issue with Crypto Withdrawals for Ethereum has been detected. Engineering is investigating the root cause at the moment. We will send a status update in the next 30 minutes or earlier.</p>tag:status.paxos.com,2005:Incident/199947312024-02-15T15:42:35-05:002024-02-15T15:42:52-05:00Paxos - Delays Broadcasting LTC Withdrawals<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Resolved</strong> - We experienced delays broadcasting LTC withdrawals between roughly 1:30PM and 3:00PM Eastern. API services were up and responsive throughout the delay.</p>tag:status.paxos.com,2005:Incident/199941972024-02-15T12:30:00-05:002024-02-15T14:18:00-05:00Paxos - Crypto Withdrawals Incident (February 15, 2024 - 12:25 ET - 13:05 ET)<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:30</var> EST</small><br><strong>Resolved</strong> - Please note that we experienced a Crypto Withdrawals incident today, February 14, 2024 between 12:25 ET and 13:05 ET.</p>tag:status.paxos.com,2005:Incident/199689802024-02-14T04:19:57-05:002024-02-14T09:02:09-05:00Paxos - Maintenance Scheduled for February 14, 2024 @ 4:00 ET<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:19</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:23</var> EST</small><br><strong>Scheduled</strong> - Please note we will be upgrading the Crypto Transfers services during this time. You may experience delays in transfer processing.</p>tag:status.paxos.com,2005:Incident/199649812024-02-12T03:45:14-05:002024-02-12T03:45:14-05:00Outgoing Swift messages referring to confirmations and settlement notifications are currently held up<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:40</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue and will provide an update in no more than 30min. Outgoing Swift messages referring to confirmations and settlement notifications are currently held up. All incoming Swift messages are received as normal.</p>tag:status.paxos.com,2005:Incident/199485112024-02-09T10:06:22-05:002024-02-09T10:06:39-05:00Paxos - Quotes and Quote Executions API Endpoints Incident Detected<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:06</var> EST</small><br><strong>Resolved</strong> - We experienced a full outage on the Create Quote Execution endpoint. End users were not able to submit quote executions from roughly 9:07 - 9:37 Eastern Time<br /><br />Additionally, our Get Quote Execution and List Quote Executions / List Quotes endpoints were impacted. Users were not be able to view the status of quote executions immediately or obtain quotes.</p>tag:status.paxos.com,2005:Incident/199215192024-02-06T11:48:42-05:002024-02-06T11:48:42-05:00Solana network currently unavailable<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Monitoring</strong> - Access to Solana mainnet has been restored. We are currently monitoring network performance.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:51</var> EST</small><br><strong>Update</strong> - We are continuing to monitor the situation with Solana mainnet. Once mainnet access is restored we will update and resolve this incident.<br /><br />Paxos technology is fully functional and APIs are returning responses as expected. The only impact will be delays broadcasting withdrawals and receiving deposits from the Solana network.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:29</var> EST</small><br><strong>Identified</strong> - Solana mainnet is currently unavailable. Crypto deposits and withdrawals in the solana network will be delayed until mainnet access is restored. All Paxos APIs are otherwise available. Follow status.solana.com for further details.</p>tag:status.paxos.com,2005:Incident/198871312024-02-03T12:10:55-05:002024-02-03T12:10:55-05:00Paxos - itBit Email Domain Name Wind Down<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:59</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Scheduled</strong> - Starting at 11:59 PM EST on Saturday, February 3, Paxos’ email systems will be down for 3-6 hours. We are removing an outdated email domain (@itbit.com) so that all email will now funnel through @paxos.com. If you email a Paxos contact during this 3-6 hour window, you will receive a rejection email. Emails sent to us during this time will not be redirected or queued for later retrieval. This is expected and temporary - we will resume all normal email services after the downtime. <br /><br />What Does This Mean for You?<br />During this timeframe, we ask that you use channels beside email. to contact Paxos. Your integration with Paxos will continue as normal as only our email will be impacted. Should you have any technical support needs during the transition, or at any other time, please contact us via our support portal. (https://cryptobrokerage.paxos.com/hc/en-us/requests/new)<br /><br />Continued Communication<br />Moving forward, if you send emails to contacts with an @itbit.com address, we will continue to receive the messages. However, a response will only come from an @paxos.com address.</p>tag:status.paxos.com,2005:Incident/198661062024-01-30T08:58:17-05:002024-01-30T08:58:17-05:00Commodities Settlements Processing - Incident Detected<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:41</var> EST</small><br><strong>Update</strong> - Our engineers are implementing a fix to resolve this. We will provide an update as soon as possible but not later than 30min.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:11</var> EST</small><br><strong>Update</strong> - Our engineers are continue working on a fix to resolve this. We will provide an update as soon as possible but not later than 30min.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:37</var> EST</small><br><strong>Identified</strong> - The issue has been identified and engineers are working on a fix to resolve this. We will provide an update as soon as possible but not later than 30min.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:05</var> EST</small><br><strong>Investigating</strong> - An issue has been identified with our processing of sending withdrawal instructions to the clearer and thus causing delays in settlement transfers. Our engineers are aware of the issue and working on a resolution. We will provide an update as soon as possible but not later than 30min.</p>tag:status.paxos.com,2005:Incident/198648572024-01-30T03:45:49-05:002024-01-30T03:45:49-05:00Commodities Settlements Processing - Incident Detected<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:38</var> EST</small><br><strong>Investigating</strong> - An issue has been identified with receiving and sending Swift messages for Paxos Post Trade and Paxos Settlement Service. Some messages might not be processed currently.<br /><br />Please note all data ingest/ digress outside of Swift are working as expected and engineering is working on a resolution to send and receive all Swift messages.</p>tag:status.paxos.com,2005:Incident/197260762024-01-17T19:40:46-05:002024-01-17T19:40:46-05:00Paxos - Maintenance Scheduled for Wednesday, January 17, 2024 at 19:00 - 20:00 EDT<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:40</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Scheduled</strong> - Please note we will be taking downtime to perform platform maintenance on Wednesday, January 17, 2024 at 19:00 - 20:00 EDT.<br /><br />There will be a period of downtime (~60 minutes) that will halt all activity for the trading services.</p>tag:status.paxos.com,2005:Incident/197274042024-01-16T14:46:12-05:002024-01-16T14:46:12-05:00Commodities Settlements Processing - Incident Detected<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:46</var> EST</small><br><strong>Resolved</strong> - All transfers have cleared for the day. A full retro will be carried out with our clearing partner and details shared with affected parties. Thank you for your patience.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:34</var> EST</small><br><strong>Update</strong> - We are in final stages of clearing transfers for our customers. We will provide an update when this has fully completed for the day.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:32</var> EST</small><br><strong>Update</strong> - We are seeing transfers starting to feed through and will continue to monitor the situation. As we get further details from our clearing partner we will provide an updates.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>12:51</var> EST</small><br><strong>Identified</strong> - An issue has been identified with our clearing partner causing delays in settlement transfers for all of their customers. They are aware of the issue and transfers are being processed. We are working with them to facilitate the transfers due today and will send a status update in the next 30 minutes or earlier.</p>tag:status.paxos.com,2005:Incident/196663442024-01-10T08:15:06-05:002024-01-10T08:15:06-05:00Commodities Affirmations Processing - Incident Detected<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:56</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:27</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:47</var> EST</small><br><strong>Investigating</strong> - The issue with Affirmations processing has been identified. Engineering is working on resolution of the root cause at the moment. We will send a status update in the next 30 minutes or earlier.</p>tag:status.paxos.com,2005:Incident/194432572023-12-15T01:02:05-05:002023-12-15T01:02:05-05:00Paxos - Identities and Accounts API Incident Detected<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>01:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:52</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:05</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>19:51</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:54</var> EST</small><br><strong>Investigating</strong> - At this time, we are currently experiencing delays in approval of identities. If this persists we may recommend that you notify customers that their accounts may take longer than usual to be approved.</p>tag:status.paxos.com,2005:Incident/191967512023-11-22T15:14:41-05:002023-11-22T15:14:41-05:00Paxos - Commodities Confirmation Matching Incident Identified<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>13:25</var> EST</small><br><strong>Identified</strong> - We are experiencing a short delay in updating trade confirmations on the Paxos Commodities Post Trade Platform. <br /><br />Please note all incoming confirmation are being processed and engineering is working on a resolution to process confirmations amendments that are impacted at optimal speeds.</p>tag:status.paxos.com,2005:Incident/191104802023-11-15T21:06:00-05:002023-11-15T21:06:00-05:00Paxos - Maintenance Scheduled for 11/15/2023 at 19:00 EDT<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:06</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>20:41</var> EST</small><br><strong>Verifying</strong> - We have completed the scheduled maintenance. The exchange is now in a Post-Only window for order submission until the order book health is restored. <br /><br />Please review this article for more information:<br />https://cryptobrokerage.paxos.com/hc/en-us/articles/15935791803924-FAQ-What-happens-after-a-downtime-</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:54</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:31</var> EST</small><br><strong>Scheduled</strong> - Please note we will be taking downtime to perform platform maintenance on 11/15/2023 at 19:00 EDT. <br /><br />There will be a period of downtime (~60 minutes) that will halt all activity for the following services.</p>tag:status.paxos.com,2005:Incident/189610512023-10-29T13:42:03-04:002023-10-29T13:42:03-04:00Paxos - Crypto Deposits are Delayed<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:42</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Investigating</strong> - Please note we are investigating an issue with Crypto Deposits. Customers may experience delays in Crypto Deposits.<br /><br />Engineering is working on resolution of the root cause at the moment. We will send a status update in the next 30 minutes or earlier.</p>