Resolved -
This incident has been resolved.
Nov 3, 21:30 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 3, 21:26 UTC
Identified -
Engineering is implementing a fix to ensure the impacted orders' status is displayed correctly.
Nov 3, 20:07 UTC
Investigating -
We identified an issue where for some customers trading orders appear stuck in an "Open" status when customers attempt to cancel them. These orders have actually been cancelled successfully and will not be matched. Our Engineering team is working on fixing the issue.
Nov 3, 19:30 UTC