Paxos - delays with processing crypto deposits

Incident Report for Paxos

Resolved

The issue with crypto deposits is resolved.

Posted Mar 12, 2023 - 22:11 UTC

Monitoring

The issue has been resolved, pending crypto deposits will be processed automatically.
We will keep monitoring the environment and send another update shortly.

Posted Mar 12, 2023 - 21:49 UTC

Update

We are continuing to investigate this issue.

Posted Mar 12, 2023 - 20:03 UTC

Update

We are continuing to investigate this issue.

Posted Mar 12, 2023 - 20:02 UTC

Update

We are continuing to investigate this issue.

Posted Mar 12, 2023 - 20:02 UTC

Investigating

Please note we have detected an issue with Crypto Deposit. We are experiencing delays in processing since 5:30am ET.

Engineering is investigating the root cause at the moment. We will send a status update in the next 30 minutes or earlier.

Posted Mar 12, 2023 - 19:54 UTC

This incident affected: Paxos v1 API (Crypto Transfers), account.paxos.com UI (Crypto Transfers), and Paxos v2 API (Crypto Transfers).