Paxos - Crypto Transfers Incident Detected

Incident Report for Paxos

Resolved

This incident is resolved. All withdrawals will be processed shortly, there is no need for customers to re-submit their withdrawal requests.
Posted May 20, 2024 - 04:20 UTC

Monitoring

The issue has been resolved. We are monitoring the environment.
Posted May 20, 2024 - 03:56 UTC

Identified

The issue with (all Transfers | Withdrawals | Crypto Deposits | Fiat Deposits | Profile Transfers) has been identified. Engineering is working on resolution of the root cause at the moment. We will send a status update in the next 30 minutes or earlier.
Posted May 20, 2024 - 03:34 UTC

Investigating

At this time, we are experiencing a partial outage on the Transfers endpoints. As such, Crypto Deposits / Crypto Withdrawals / Profile Transfers are impacted and customers may experience delays in processing.
Posted May 20, 2024 - 02:46 UTC
This incident affected: Paxos v1 API (Crypto Transfers, Fiat Transfers), account.paxos.com UI (USD Transfers, Crypto Transfers), and Paxos v2 API (Crypto Transfers).