This incident is resolved. All withdrawals will be processed shortly, there is no need for customers to re-submit their withdrawal requests.
Posted May 20, 2024 - 00:20 EDT
Monitoring
The issue has been resolved. We are monitoring the environment.
Posted May 19, 2024 - 23:56 EDT
Identified
The issue with (all Transfers | Withdrawals | Crypto Deposits | Fiat Deposits | Profile Transfers) has been identified. Engineering is working on resolution of the root cause at the moment. We will send a status update in the next 30 minutes or earlier.
Posted May 19, 2024 - 23:34 EDT
Investigating
At this time, we are experiencing a partial outage on the Transfers endpoints. As such, Crypto Deposits / Crypto Withdrawals / Profile Transfers are impacted and customers may experience delays in processing.
Posted May 19, 2024 - 22:46 EDT
This incident affected: Paxos v1 API (Crypto Transfers, Fiat Transfers), account.paxos.com UI (USD Transfers, Crypto Transfers), and Paxos v2 API (Crypto Transfers).