Resolved -
This incident has been resolved.
Oct 20, 13:05 UTC
Update -
All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.
Oct 20, 10:17 UTC
Monitoring -
We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.
Oct 20, 09:29 UTC
Identified -
We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.
Oct 20, 08:44 UTC
Update -
We are continuing to investigate this issue.
Oct 20, 08:18 UTC
Investigating -
Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected.
We will send a status update in the next 30 minutes or earlier.
Oct 20, 07:30 UTC