Resolved -
The issue has been resolved, all crypto withdrawals should be processed now.
May 24, 22:12 UTC
Monitoring -
Engineering has implemented the fix in the system, and all pending withdrawals should be processed shortly.
May 24, 20:33 UTC
Update -
Withdrawals to the Solana network remain under investigation by Engineering. Withdrawals to other crypto networks are currently processing and clearing the backlog.
May 24, 19:23 UTC
Identified -
The Engineering team is actively working to enhance the performance of the backlog processing for crypto withdrawals.
May 24, 18:14 UTC
Monitoring -
Engineering has applied the fix, and we are now processing the backlog of pending crypto withdrawals.
May 24, 17:05 UTC
Identified -
Engineering has identified the root cause and is actively working on a resolution.
May 24, 15:01 UTC
Investigating -
We are experiencing an outage with Crypto Withdrawals to all networks. Customers can continue initiating withdrawals on platform, but may experience some delays with transfers on chain.
May 24, 12:33 UTC